EPS, the makers of WordlyWise, handle all EPS Support. You can contact them at 1.800.225.5750 Option 5 or send an email to: techsupport.eps@schoolspecialty.com.
If you cannot find WordlyWise in your library, it may be because you have not licensed the class, and all students in the class, for WordlyWise. To license the class, do the following:
If you are using Exploros in classes that do not use WordlyWise, do not license the class because it will count against your school's seat-count.
If you have not seen the video tutorials, they may be helpful: http://wordlywise3000.com/tutorials/