All support for iSPIRE/SPIRE is handled by EPS. You can reach out to the EPS team directly by calling 1.800.225.5750 Option 5 or sending an email to: techsupport.eps@schoolspecialty.com
However, If you cannot find iSPIRE in your library, it may be because you have not licensed the class, and all students in the class, for iSPIRE. To license the class, do the following: Go to Class Settings > under Licenses choose iSPIRE.
If you are using Exploros in classes that do not use iSPIRE, do not license the class because it will count against your school's seat-count.
If you have not seen the EPS iSPIRE video tutorials, they may be helpful: http://ispire.com/tutorials/